Order Cancellation and Return Policy
Cancellation Policy
The customer can
choose to cancel an order any time before it's dispatched. The order cannot be
canceled once it’s out for delivery. However, the customer may choose to reject
it at the doorstep.
The time window for
cancellation varies based on different categories and the order cannot be
canceled once the specified time has passed.
In some cases, the
customer may not be allowed to cancel the order for free, post the specified
time and a cancellation fee will be charged. The details about the time window
mentioned on the product page or order confirmation page will be considered
final.
In case of any
cancellation from the seller due to unforeseen circumstances, a full refund
will be initiated for prepaid orders.
The classy shop
reserves the right to accept the cancellation of any order. The Classy shop also
reserves the right to waive off or modify the time window or cancellation fee
from time to time.
Cancellation Policy - Hyperlocal
The Orders placed by
you on the Platform are non-cancellable and non-refundable via self serve under
MINUTES delivery option owing to quick delivery times, except if
cancellation/refund is requested via CX Agent under the following
circumstances:
·
The Order could not be delivered within the estimated time that
was displayed while placing the order;
·
The Order has not been picked by the Delivery Partner;
·
The Seller has not accepted or has canceled the Order due to
reasons not attributable to You.
·
Easy Doorstep Cancellation
·
Any other reason that the Platform may update from time to time
We reserve the right
to cancel your order, in whole or in part, for reasons including product
unavailability, unforeseen circumstances beyond our control (force majeure),
suspected fraudulent activity, violation of our Terms of Use, or logistical
constraints. In all instances of cancellation (by us), you will not be charged
for the canceled order. Any payments you have already made will be promptly
refunded within 5-7 business days for any cancellations. You can track the
status of your refund on the Order Details page/section.
Our return,
cancellation, and refund policies may be subject to additional reasonable terms
and conditions. These will be communicated to you periodically through the Platform's
push notifications or other communication methods as outlined within these
Terms or as determined by the Company.
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